Every success starts in your hotel. But providing an excellent guest experience during the stay is no longer enough. Modern hotel management begins long before the arrival of the guest at the hotel. In today’s – and tomorrow’s – market, you have to be market strategist, online communicator and as well IT specialist.
Otherwise your business may not survive. What are the main threats to your business?
Low returns due to low numbers of guests or prices that are too low per room and guest.
The costs of attracting guests remain high whilst lowering sales costs isn’t easy when Online Travel Agencies (OTAs) find your customers before you do.
This can lead to a lack of money being available for renovation, innovation and investment in your hotel and leaves only a tight budget for communicating with your guests as they plan their next trip (from home or the office).
Things should not get to that point: You need more enquiries so that you can choose the most reliable customers. This is the only way to find a level of pricing that will continue to be profitable in the long term.
This can only be achieved (and financed) by optimising your electronic distribution – the only field of sales to show continuous growth.
In order to achieve this optimisation, you need the right systems, processes and the right team of people who works efficiently with these systems on a daily basis. This is where we come in. QR works in close contact with your staff, providing training and day-to-day support and motivation.